Do you ship worldwide?
We ship to over 170 countries around the world. See the list of countries we deliver to here.
What is the delivery time?
The delivery time depends on the country of destination. In most cases your order will be delivered within 4 days.
My order arrived damaged, what now?
Please contact us at firstname.lastname@example.org and send along some pictures of the damage, then we will solve this issue for you.
Which shippers do you work with?
Currently we work with:
Do you also ship to PO boxes?
It is not possible to have an order delivered to a PO box address.
Do I have to pay customs duties or other taxes on the order?
Read more about the production locations and possible customs duties here.
How much does delivery cost?
The delivery is free of charge.
Can I return my order?
Because the products are custom made for you, the customer, we unfortunately cannot accept returns or offer refunds unless the product was damaged before delivery.
How does it work?
On the product page of a design, you can indicate the composition of your family, for example 2 adults and 2 children. Then you can indicate which material you want and finally the size. After you have selected these options, you will see a preview of the design with your chosen family composition.
Can you also make adjustments to the designs?
We cannot make any changes to the content of the designs, such as adding/removing elements or changing colors.
Can I get these designs elsewhere?
All designs you see on MyAnimalFamily are made exclusively for MyAnimalFamily and are only available here.
Which payment methods are available?
You can pay by credit card (Visa/MasterCard/American Express/Maestro/CartaSi/Cartes Bancaires), PayPal, iDeal, Sofort, Apple Pay, Bancontact and Giropay.
Who makes the designs for MyAnimalFamily?
Read the story behind MyAnimalFamily here.
I would like to collaborate with you, how can I do that?
Please send an email to email@example.com and together we will look at the possibilities for a beautiful collaboration.
I have another question or comment, how do I contact you?
You can contact us at firstname.lastname@example.org, we strive to respond within 24 hours at most.